FREQUENTLY ASKED QUESTIONS

Our Most Frequently Asked Questions…

About Our Wheelie Bin Storage Range

Is there any maintenance involved with my wheelie bin cover?
Yes, we’d recommend treating it once per year to maximise its life. You can use a wood stain or water / solvent based preservatives but try to use the same type each year and follow the manufacturer’s instructions on the tin.
Do the wheelie bin stores come pre-assembled?
No, all of our wheelie bin storage units come flat packed. The stores are supplied with all fixtures / fittings and with easy to follow instructions. Feedback from our customers shows most of them manage to assemble them in 1 to 2 hours. An electric screwdriver is handy if you have one (although standard is just fine too) and you’ll need a level area to assemble your bin store.
Will I be able to put it together myself or do I need to employ a tradesmen?
It’s up to you – all of our bin stores come with comprehensive instructions and most customers have no issues putting them together. If you have a bad relationship with flat pack products then employing someone might be a better option. We do provide technical help wherever possible should you need it.
How long will it last?
All of our stores are manufactured using high quality woods that are treated. Our Bellus range is made from redwood planed timber which is tanalised for added longevity. As mentioned above we recommend yearly upkeep either with a wood stain or preservative. Should you do this the store will a long time – 5 to 10 years is a good estimate.
Can I secure the bin cover to the ground or wall?
All of our stores are manufactured using high quality woods that are treated. Our Bellus range is made from redwood planed timber which is tanalised for added longevity. As mentioned above we recommend yearly upkeep either with a wood stain or preservative. Should you do this the store will a long time – 5 to 10 years is a good estimate.
Is the wood FSC certified?
All of our stores are manufactured using high quality woods that are treated. Our Bellus range is made from redwood planed timber which is tanalised for added longevity. As mentioned above we recommend yearly upkeep either with a wood stain or preservative. Should you do this the store will a long time – 5 to 10 years is a good estimate.

Placing Your Order

How can I order my wheelie bin storage?
You can order your item through this website by adding the item to your basket, checking out and then paying either via credit / debit card or via PayPal.
How do I know if the item will fit / is the right size?All our wheelie bin storage options are designed to fit the various sizes of UK wheelie bins – 140, 180 and 240 litre. So if you know what size wheelie bin you have, you’ll know what product you need to store. Most of our range is designed to fit 240 litre wheelie bins, so naturally both smaller bin sizes – 140 and 180 litre will fit too.

We cannot however guarantee that the storage unit will fit where you intend to put it. We list the full dimensions for every item so do make sure you measure the area you plan to use and make sure the wheelie bin storage unit will fit.

All the measurements are as accurate as possible but with wooden products there will always be slight variances so use them as approximates. Please also be aware that images of the items shown on the website are for illustrative purposes only. We’ve made every effort to display all item colours accurately. However we can’t guarantee that the image displayed on your monitor will accurately reflect the true colour of the item delivered to you.

I need to house more wheelie bins or larger bins do you offer custom builds?
The answer is yes but it depends. If you have drawings, dimensions and a good idea of what you’re after then send it over and we’ll see what we can do. For customisations of our existing bin stores please let us know what you have in mind and we’ll see if we can help.

Paying For Your Items

Which payment methods can I use to place my order?
You can use Visa, Visa Debit, American Express or MasterCard or PayPal.
Does it cost extra to use PayPal?No, PayPal is the exact same price. There are no additional fees.

Can I pay over the phone?Yes! you sure can 🙂

Is it safe to send my debit/credit card details over the web?Yes. We encrypt your payment card details using industry standard SSL technology to ensure they are completely safe. You can read more about our commitment to secure shopping here.

If I don’t like ordering things online, what do I do?
Simply contact us and one of our customer service team will be happy to talk through your options.
Can I amend my order?
As long as your order hasn’t already left our warehouse, we’ll happily amend it for you. However, if you need to amend your order, but it has already left the warehouse, depending on the type of amendment, we may need to complete what is known as a refund resale. This means that we’ll cancel your original order and start a new order. Your original payment will be refunded and new payment will be taken. In both cases, please call contact us as soon as you can, quoting your order reference number, and they’ll be happy to talk you through your options

Discount Codes

Why isn’t the discount code working?We run promotions throughout the year many of which are available for a specific time period only. Please check the expiry date of the discount code and make sure you have entered it correctly. Sometimes a stray space can cause errors when you are copying and pasting.

Can I use a discount code if I order over the phone?
Yes, if it’s a discount code that you’ve seen on our website. Please let the advisor know at the time of ordering over the phone that you have seen a discount code so that they can add this to your basket.
Can I use more than one discount code on my order?
No. Sorry, only one voucher code can be used per transaction.
Where can I get a discount code?
From time to time we’ll offer discount codes across the site. This will be clearly visible on our homepage and on the specific product page that the discount applies to. Sometimes we may ask for your email address in order to receive a unique discount code. We will use your email address to inform you about our latest promotions and offers. You can unsubscribe from these emails at any point.
Where do I enter my discount code?
The discount code box can be found at the bottom of your basket. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as it can’t apply it later.

Delivery

How will by wheelie bin storage unit be delivered?Your wheelie bin storage unit is delivered by our courier firm.

Will will drop it to your desired location.

We don’t have these on pallets so no need to clear up after us

Where can you deliver?Everywhere in Ireland

How long does it normally take for my items to arrive?All items come from our manufacturing site and are normally available for delivery to all mainland postcode areas in 5-10 working days.

Can I track my order?For most orders, you will receive a tracking number in your confirmation email.

Where the carrier who will be delivering your bin store is able to provide a tracking service, your tracking number will be included in your confirmation email. Please check your confirmation email to access your consignment number and link to the courier’s tracking service where available.

If your confirmation email does not contain tracking information, then unfortunately we’re not able to fully track your order, though you will be able to find out the status of your order by contacting us or using live chat.

Alternatively, where you have not received a tracking number, if you require progress of your order on delivery day, please contact us here or via live chat.

Can I collect directly from you?Yes, That is not a problem.

What happens if I’m not here when delivery is attempted?If you’re not in, the courier will leave a calling card including all the details you need to either re-arrange your delivery. A re-delivery charge may apply in some cases.

Can you leave my delivery with a neighbour?As soon as we have delivered the goods to your door, you will be responsible for them. We’ll only deliver to the address given on the order and goods will not be left without a signature unless authorised by the person named on the order. Once the delivery of your items has been completed, any loss or damage to the goods is at your own risk.

I’ve received the wrong product, what can I do?Please contact us quoting your order reference number and the product code from the incorrect item.

After The Order Is Complete

Can I get a VAT receipt?Yes, a VAT invoice can be sent upon request if you need it. Please contact us for more information.

Can I return a product?Yes, depending on the product, you can either send your item back to us by post or we’ll arrange for it to be collected. We won’t charge you a restocking fee for returning your products, but you will be required to pay the transportation costs associated with the return. This will be determined by the return method.

What is your returns policy?Find out more about returning your products.

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